Agreement of Terms and Conditions
This document outlines the Terms and Conditions that you agree to when purchasing items from Sanctum Screens (Sanctum) – either directly from their workshop and showroom, and / or by ordering through the sanctumscreens.com.au website.
These Terms and Conditions are documented in good faith and are subject to change at any time.
Production timelines
Sanctum carries a select range of screens for immediate delivery.
We also keep some popular items in a semi-completed form e.g. we will have some more popular screen items cut, but not powder coated, allowing us to accelerate production timelines where we can.
Due to the huge number of size, design, colour and finishing variables, the majority of our screens are MADE TO ORDER to your specifications.
Please note that hand-finished custom craftsmanship does take time.
We can cut and finish screens in standard designs, sizes and colour configurations in around 3 weeks from receipt of your order.
For custom sizes and projects, please allow around 4-6 weeks to complete your order – from the time we have received your deposit and artwork has been approved.
Please note that orders are processed in the sequence in which they are received. We do have busy periods e.g. the 2 – 3 month period before Christmas during which we receive high order volumes and production schedules may run a little slower than normal. We will not risk compromising quality for speed, and we appreciate your understanding in this regard.
We can process orders urgently, BY MUTUAL AGREEMENT. Please advise us of your requirements at the time of booking, so we can make sure we can schedule your project to meet your deadlines.
To accelerate progress, please ensure we have a clear brief and accurate measurements, together with all material and colour preferences. Also, please confirm we have accurate delivery address and instructions.
Payment terms
Upon placement of your order, you will receive a written invoice, which will provide a detailed summary of your purchases.
Please check that the specifications detailed are correct and advise us if any of these details need revision.
Depending on the payment term requested, we will typically do one of the following:
- Process your payment for your online order automatically at the time of purchase;
- Send an order confirmation and tax invoice with our bank details for a direct transfer of the deposit;
- Process a credit card payment (in person or over the phone); or
- Handle your payment face-to-face when you collect your screen/s.
For standard size screens with accelerated production timelines, we will typically require payment at the time of order.For custom configurations and for installation projects which may take longer to supply, we will typically require a 50% deposit with the balance on completion.
IMPORTANT NOTE: Regardless of your chosen item/s and payment method, your order will proceed on the basis of a clear understanding and agreement that all goods remain the property of Sanctum until payment has been received in full. This may include reclaiming and / or removal of any goods that have not been paid for in full within 30 days after project completion. Any additional costs incurred in the recovery of unpaid accounts are to be covered by the purchaser prior to the transfer of ownership.
Order changes
From time to time, project specifications do change e.g. a screen size or design may vary and / or a colour change may be required. If you order product/s from Sanctum and require changes, please contact us as urgently as possible as soon as you become aware of the issue.
We will make all reasonable efforts to accommodate and assist with changes to help your project flow smoothly – and providing the changes are received before production has commenced, we will do our best to accommodate these changes without extra cost.
Once an order has been placed, Sanctum will book your order into the system for production.
If your order is for standard items, then instructions will proceed rapidly for the fabrication of the relevant items.
For custom requests, we will prepare artwork for your approval, based on instructions received. Once this artwork is approved, we will then commence fabrication.
Orders can be changed providing clear instructions are received in writing by Sanctum prior to the start of production.
If changes are made once production has started, then it may still be possible to change. However there may be additional costs involved to cover the extra production expenses incurred.
Likewise, if artwork has been accurately prepared to your specifications, then changes beyond this point may incur additional costs to cover the duplication of labour.
Once items have been cut or fabricated, then it is no longer possible to make changes to your order.
Australia-wide shipping terms
Sanctum offers an Australia-wide delivery service.
Due to the large and awkward size of most of our product range, we will either handle deliveries with our own vehicles and drivers (within 200km of our workshop), with local couriers and / or with national freight companies.
All orders are packed to ship safely and to arrive at your address in perfect, unblemished condition.
This includes individual wrapping of the pieces, plus packing of your shipment on a pallet when 3rd party freight companies are involved.
Delivery times may vary depending on your location and chosen shipping option. We will contact in advance of shipping to confirm timing and suitability, and where possible will endeavour to work with you to coordinate delivery timing that works for all parties.
While we make every effort to coordinate delivery timelines to work effectively with our customers, please note that THESE FACTORS ARE OUTSIDE OF OUR CONTROL.
Please note that this freight quote is based on sending a single driver to complete the delivery. If the screens are large and / or heavy, an additional person will need to be in attendance to assist with unloading.
If this is not practical or you are unable to provide assistance, we can arrange to send a second person to help complete the delivery, and / or a tail lift truck to unload oversized pallets at your address. Please advise at time of booking so we can confirm any additional freight costs for multiple person or tail-lift truck delivery.
Please note that when delivering your order on a pallet, the budget is to deliver the item/s to your address. While most drivers are generally helpful, the contract is to deliver the screens to your address, not to relocate them once they are onsite. Drivers will not reliably relocate your order to inside your property, or a nominated storage spot.
We frequently use contract drivers supplied and managed by the freight company, and we have no direct ability to communicate with, or to control, individual drivers. Broadly speaking, the driver will give you an indication of timing for delivery, but coordinating actual times is not normally possible.
Likewise, we can request drivers and local couriers to call prior to delivery, but there is no way to organise large, long-distance freight companies to make an advance call, and it is uncommon that they will call prior to delivery. While we can take every precaution to ensure a safe and timely delivery, delivery time frames are indicative only.
When receiving deliveries, it is your responsibility to be available to meet the courier at the agreed time. If you are not available at the agreed time and / or the shipping supplier is unable to complete the delivery due to lack of access or assistance, then they may need to reschedule the delivery and you may incur extra costs for the extra delivery visit.
As a guide, local deliveries will be completed within 48 hours of talking with you, and Australia wide deliveries will be completed within 5 working days of the shipment leaving our workshop.
IMPORTANT NOTE: There are seasonal periods when we experience an increase of orders (e.g Christmas and / or Sale periods). During these periods, dispatch times may be longer than usual and we thank you in advance for your patience and understanding.
Please note that unless quoted or noted in writing, freight and shipping budgets do not include installation. A separate budget can be provided for this component if required.
Unless otherwise arranged, all shipments require a signature on delivery.
When a request is made for a parcel to be delivered and left unattended, you acknowledge that Sanctum and their Representatives will not be liable in any way for any loss or damage to the shipment left in accordance with this authority.
