CONTENTS

5. How may we use your personal information?

5.1 Preparing quotes and designing customised installations

We will use your contact information to communicate with you and / or to respond to your enquiry / quote request, and to complete orders based on this information.

5.2 Direct marketing

If you have given us permission, we may use or disclose your personal information for direct marketing activities.

From time-to-time, we may contact you with information about our company, service offering, and / or project images which we think may be of relevance to you.

We may also use third-party services e.g. Google to run promotions based on website analytics and / or your browsing history, and by other similar means.

You can easily ‘opt-out’ of our direct marketing activities.   When we send you an unrequested promotion, we will always advise on the opt-out process, and we will do all we can to comply with your written instructions.

5.3 Sharing your personal information with our supply partners

Sanctum supplies a wide range of products and services – many of which need specialised fabrication processes.   Sanctum works closely with metal fabricators, powder coaters, installers and the like – any of whom may need to know some of your personal information to complete their part of the project.

We may also need to disclose your personal information to third parties who perform administrative functions or services in connection with our business, such as quotes; payment processing; product maintenance and repair; gateway provision; freight and delivery; marketing; banking; mailing functions; document and image management; website hosting and design; data storage; recruitment and employment matters; insurance; information technology services including document management, data storage, hosting and security; or where we are otherwise required to by law. We may also disclose selected personal information to our related companies, and to other third parties where you have specifically consented to the disclosure of information to those third parties.

5.4 Overseas disclosure of your personal information

While Sanctum operates in Australia, we are increasingly dependent on international service providers with distributed operational hubs and data centres. As a result, some of the information you provide may be stored and / or processed overseas.

Sanctum takes all reasonable steps to only deal with established third-party service providers with clear privacy policies and who offer compliance with privacy and security industry standards, both during transit and at the overseas destination.

Because of the number and the scale of the service providers we engage with, it is not possible to provide an exhaustive list of countries where your personal information may be sent. However, it is reasonable to expect that countries may include China, New Zealand, Singapore, United Kingdom and the United States.

5.5 Collecting data for recruitment purposes

From time to time, we will request access to personal information so we can make informed decisions about employment opportunities and offerings.

This information may include a range of biographical information, including educational history, training and qualifications, job history, employer contacts and references, and general contact details.

This data may be retained on our servers, but will never knowingly be shared with any third party without your specific agreement.

6. How do we secure your personal information?

6.1 Our website

While the Sanctum website and cloud-based services are professionally hosted in secure environments, there are always risks when transmitting data via the Internet.  

When inputting data into our online systems, please check that the URL for the Sanctum website starts with the characters HTTPS rather than just HTTP.

Sanctum offers an online shopping option. Our payment gateway is compliant with the Payment Card Industry Data Security Standard (PCI DSS). This is an information security standard for organisations that handle credit card data, and ensures that your credit card details will be encrypted and handled using secure processes when you shop with us in our workshop, online or by phone.

It is important that you do not enter any credit card details when contacting us via email or through our website “Contact Us” forms and portals. Credit card details will not be encrypted in these situations and will not be secure.

6.2 Protecting your personal information

Sanctum treats privacy seriously, and we will take all reasonable steps to protect your personal information from unauthorised access, misuse, disclosure or interference.    We have restricted access for personal data to a small, trained group of Sanctum staff, who will adhere to our security policies to protect your personal information at all times.

We hold your personal information in a number of ways, including:

• As electronic records and documents stored in our database systems, and on servers operated by third-party service providers; and
• By securely storing hard copy documents at our workshop or offsite storage premises.

If we become aware of any unauthorised access to your information, we will report the breach as required by law. If we have completed your project and no longer need your personal information, then we may destroy or de-identify the information.

7. How to access and correct your personal information

From time to time, personal information may change or become outdated. Please immediately advise us of any change to your personal information and we will amend our records accordingly.

If you wish to access or correct any of your personal information we hold, please contact our Privacy Officer whose details are located below.

We will provide you with access to your personal information in a reasonable period of time, except in limited circumstances (such as if the access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others).

Before we provide you with access to your personal information, we will need to verify your identity. We would appreciate you providing us with as much detail as you can about the information you are requesting, so we can retrieve it for you.

We will always respond to your request in writing. In the event we cannot supply the information requested, or provide it as requested, we will also confirm the reasons for this in writing.

8. How to access a copy of this policy?

The current version of this Privacy Policy is clearly displayed and always available on our website. If we make any changes to this Privacy Policy, we will load the updated policy to our website.

9. What to do if you are not happy with how we treat your personal information?

If you have any questions or would like to raise any concerns about your personal information, please email, or write to us. As always, we value your feedback and ideas.

E-mail > privacy@sanctumscreens.com
Phone > (07) 3394 1988
Mail >      Privacy Officer
                 Sanctum Screens 
                 22 Birubi Street, 
                 COORPAROO QLD
                 AUSTRALIA  4151

If you make a complaint with us regarding your personal information, we will aim to respond to your complaint within 14 days. If you are not happy with our response, please let us know and we will aim to address any further concerns you have.